Support

Something not working, or a question? Write to [email protected]. We read every message and answer as soon as we can.

Contact

Email [email protected]. If something is broken, tell us what you were doing, on which device and browser (or which version of the app), and add the link to the ride or page if there is one. Groupride is made by 6027 North Oy, Business ID FI36575957, Finland.

Signing in

There are no passwords: enter your email and open the link we send you. The link works once and for 15 minutes; if it has expired, ask for a new one. Nothing arrived? Look in the spam folder. In the mobile app you can also type the 6-digit code from the same email.

Notifications

Choose them under Notifications in your profile settings (in the app: Account → Notifications). They come twice a day, at 9:00 and 21:00 your time. To stop the emails, use the unsubscribe link in any of them.

Rides and content

Found a ride or a profile that is wrong, misleading or inappropriate? Send us its link and we will look into it. You can edit and delete your own rides on the ride page.

Deleting your account

You can delete your account yourself in the profile settings, and it happens at once. What is removed and what stays is in the privacy notice.

Tips and refunds

Tips are voluntary, and you can cancel one within 14 days for a full refund. The payment and refund terms are with the terms of use. For a tip paid on the website you can also ask Link, the seller of the payment, through its own support.

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